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United Drains - Job Dispatcher and Accounts Admin Apprentice

Category: Business Administration

Qualification: Level 3 Business Admin

Sector: Business Administration

Location: Suite 208, 121 Broker Road, Waltham Abbey, Essex EN9 1JH

United Drains are seeking a motivated, practical person to join their friendly, highly professional telephone control and accounts team. The successful candidate will be given full training and the opportunity to work within both dispatching and accounts.

Sales administrators will support the sales desk in achieving their goals and targets. This will be achieved by ensuring that all supporting administration and relevant checks are carried out, prior to each booking taking place.

Vacancy description:

  • Answering high volume inbound calls and assisting customers with specific inquiries and job bookings
  • Manage a fleet of plumbing & drainage engineers
  • Send updates to customers
  • Provide a high level of personalised customer service
  • Liaise with engineers and allocate jobs
  • Dealing with all customer queries
  • You may be required to take out of hours call - Additional Payment Bonus
  • Credit control and general accounts administration

Desired skills:

  • Excellent communication skills
  • Confident with inbound/outbound calling
  • An ability to deal professionally, calmly and tactfully with customers and maintain strict confidentiality at all times
  • Knowledge of Microsoft Office applications
  • Ability to multi-task and work in a busy environment

Personal qualities:

  • Good telephone manner
  • Able to deal with customers who may not require services
  • Able to follow instructions
  • Work on own initiative once trained
  • Positive working attitude
  • Work as part of a team and independently

Apply Here