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Trimming Shop 007 LTD

Sector: Customer Service

Qualification: Customer service specialist (Level 3)

Location: Waltham cross, EN8 9AQ

Trimming Shop is a family-run business founded back in 1985. We are one of the UKs biggest importers, retailers and wholesalers of event décor, haberdashery & sewing supplies and arts & crafts products. Our objective is simple; offer a huge range of interesting, innovative, creative and practical solutions at ultra-competitive prices.

Vacancy Description

Answer customer support messages via telephone, portal and web chat promptly to enhance the customer service experience

Address customer questions about new products, services and promotions on sale

Knowledge of company updated rules and policies to address issues such as returns, faulty merchandise, wrong delivery and delayed delivery to inform customers

Meets regularly with management team to give feedback to help improve customer service culture, response time and tools to improve customer experience

Quickly learns the functions of the system to log in and respond to customer complaints

Willing to learn from management to properly apply company policy to customer solutions

Contributes to bottom line sales by increasing customer satisfaction

Qualification

Customer Service Specialist Level 3

Functional Skills English and Maths (If Required)

Course Duration

15 Months

Desired Skills

Good Communication Skills

Excellent Listening Skills

Ability to work on their own as well as part of a team

Good Computer Skills Including Microsoft Word and Excel

Attention to Detail

Ability to work under pressure

Personal Qualities

Confident

Willingness to learn

Motivated

Excellent Time keeping

Presentable

Working Week

Monday - Friday

40 hours

Salary

£172 per week

£ 8,944 per annum

Future Prospects

Permanent role for the right candidate

Notes

Salary to be negotiated depending on Experience and Interview

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