Comms Guys

Sector: Customer Service

Qualification: Customer service practitioner (Level 2)

Location: Ilford

The Comms Guys are talented and client-focused individuals with over 20 years’ experience in the communications industry. The Comms Guys have a long history of providing the best service with the best products. This is a great opportunity for an individual to get started in the technology sector

Vacancy Description

Dealing with customers logging faults /service issues across telephone lines and broadband

Data entry

Diary management

General administrative duties

Monitoring e-mails

Answering calls

Dealing with telephone and email enquiries

Qualification

Customer Service Specialist Level 2

English and Maths Functional Skills (If Required)

Course Duration

13 Months

Desired Skills

Excellent telephone manner

PC literate with good knowledge of Microsoft Office

Good communication skills

Enthusiastic and motivated

Interest in technology

Ability to work a part of a team

Personal Qualities

Willingness to learn

Excellent time keeping

Well organised  

Responsible and reliable

Working Week

5 days per week (Monday – Friday)

37.5 hours

Salary

£699 per month

£ 8,385 per annum

Future Prospects

Possible permanent after apprenticeship completed.

Notes

Should have a keen interest in technology and communications