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La Chic Therapies - Receptionist - Customer Service Apprentice

Category: Customer Service

Qualification: Level 2 Customer Service

Sector: Customer Service

Location: 169 Longwood Gardens, Clayhall IG5 0EN

La Chic is a hair and beauty salon based in Clayhall that offers a range of beauty treatments with leading skincare brands and hair services as well as non-invasive skincare treatments such as Laser Hair Removal.

The chosen candidate will be seated at the front desk. You will be responsible for welcoming clients as they enter the salon. You would then be seeking to know the aim of their visit in order to attend to them accordingly. This is to be done in a very friendly manner so as to make clients feel comfortable. Salon receptionists exhibit a high level of phone etiquette as they answer incoming calls to the salon from clients who want to make inquiries or a booking.

As a receptionist, you will be the first point of call for existing and potential clients and so it is crucial to maintain a high level of professionalism and to leave a positive impression on clients by dressing in presentable manner

Key tasks:

  • Greet clients as they step into the salon, take their inquiries and make them feel comfortable (i.e. offer refreshments) while they wait
  • Answer the telephone and attend to inquiries made over the phone
  • You will be managing the online booking system and taking bookings from clients
  • Being aware of the promotions being run and informing clients of them
  • Playing an active role/assisting in the marketing campaigns of the salon (social media savvy)
  • A good telephone manner and exceptional people skills
  • Responsible and reliable
  • You will be required to work a saturday with a day off during the week. Working hours: 10am-7pm 

Desired skills:

  • Good telephone manner
  • Exceptional people skills
  • Responsible
  • Reliable

Personal qualities:

  •  Confident
  • Quick Learner

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