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John Samuel Estate Agents

Sector: Estate and Property Management, Housing

Qualification: Housing and property management (Level 3)

John Samuel's is now looking for an ambitious dynamic candidate who is keen to learn, develop and be guided to fulfil a career in the property and lettings industry. The candidate should value the importance of meeting customer expectations and providing and delivering professional, helpful, high-quality service.

Vacancy Description

Working alongside the Property Compliance Officer reporting to the Managing Director Stephanie Okafo

Standing in for the Deputy Sales and letting Manager when not on duty

You will be responsible for managing your own portfolio of properties acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to:

Arranging and overseeing maintenance works to include full re-furnishments

Responsible for overseeing a shared/sole portfolio (75 - 100) Properties

Negotiating the return of security deposits

Overseeing disputes of security deposits when necessary

Ensuring the portfolio is compliant by arranging gas and electrical inspections

Having a competent understanding of lettings legislations to help and support where necessary

Liaising with landlords, tenants, and contractors on a daily ba-sis.

Carrying out regular property visits and reporting findings to Landlords

Organising estimates for repair or maintenance works on behalf of Landlords

Arranging check in and check out inventories as needed

Maintaining communication with Landlords and tenants through the duration of the tenancy

Authorising contractors’ invoices

Comply with property mark best practice and agreed procedures regarding all aspects of work.

Answer the telephone in a prompt, positive, professional & friendly manner.

Attending to & manage property repair issues in a timely, organised, and proactive manner

Obtaining repair quotes/ estimates from contractors where re-quired

Liaise with tenants / contractors / landlords ensuring repairs are undertaken protectively and within a specified time

Keep landlords/tenants updated on all relevant matters

Follow up interim property inspection reports issuing letters to landlords and tenants as appropriate and dealing promptly with any repairs or breaches of tenancy. Always ensure Landlord fully aware

Arrange renewal annually of gas & electric safety certificates for managed properties in line with landlord's requirements and legislation.

Keep respective property files and computer records up to date

Ensure all relevant documentation such as inventories, renewals etch and filed promptly in paper file

Deal with any requests such as rent reviews, renewals, vacation procedures by the landlord promptly, giving guidance on legislation as required

Handle basic an account enquires from Landlords and tenants.

Provide sales leads to residential offices.

Be aware of opportunities to promote Insurance products such as Rent Guarantee and Tenant/Landlord Insurance.

Ensure email is regularly checked for incoming enquiries & deal with promptly

Follow Key checking in and out procedure

Organise, prioritise & undertake personal work in an efficient & logical manner.

Liaise with Customer service team - take action on any tenant requests such as renewals, call backs promptly


Housing/Property Management Level 3

English and Maths Functional Skills (If Required)

Course Duration

18 Months

Desired Skills

Managerial Skill

High attention to detail, and be able to meet deadlines

Responsible and reliable

PC literate with basic knowledge of Microsoft Office

Have an excellent face to face and telephone manner

Good communication skills.

Enthusiastic and motivated

Ability to work a part of a team

Personal Qualities


Willingness to learn

Excellent time keeping

Well organised  

Managerial Skill

Working Week

5 days per week (Monday – Friday), Working alternative Saturdays with a day off during the week

40 hours


£10,000 per year

Future Prospects

Permanent role for the right candidate


Full Driving Licence/Car preferred because candidate will be expected to go out of office to meet clients and carry out duties as the business requires. You will get mobile phone and laptop. Petrol Allowance. 10% Commission paid on top of salary for deals closed and deals introduced to the business by the candidate. Ideally should live locally. Applicant should have a keen interest in the Housing and Property industry.

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