Sector: Estate and Property Management, Housing
Qualification: Housing and property management (Level 3)
John Samuel's is now looking for an ambitious dynamic candidate who is keen to learn, develop and be guided to fulfil a career in the property and lettings industry. The candidate should value the importance of meeting customer expectations and providing and delivering professional, helpful, high-quality service.
Working alongside the Property Compliance Officer reporting to the Managing Director Stephanie Okafo
Standing in for the Deputy Sales and letting Manager when not on duty
You will be responsible for managing your own portfolio of properties acting as a key contact for our tenants and landlords who require support throughout the duration of their tenancy. This could include but not limited to:
Arranging and overseeing maintenance works to include full re-furnishments
Responsible for overseeing a shared/sole portfolio (75 - 100) Properties
Negotiating the return of security deposits
Overseeing disputes of security deposits when necessary
Ensuring the portfolio is compliant by arranging gas and electrical inspections
Having a competent understanding of lettings legislations to help and support where necessary
Liaising with landlords, tenants, and contractors on a daily ba-sis.
Carrying out regular property visits and reporting findings to Landlords
Organising estimates for repair or maintenance works on behalf of Landlords
Arranging check in and check out inventories as needed
Maintaining communication with Landlords and tenants through the duration of the tenancy
Authorising contractors’ invoices
Comply with property mark best practice and agreed procedures regarding all aspects of work.
Answer the telephone in a prompt, positive, professional & friendly manner.
Attending to & manage property repair issues in a timely, organised, and proactive manner
Obtaining repair quotes/ estimates from contractors where re-quired
Liaise with tenants / contractors / landlords ensuring repairs are undertaken protectively and within a specified time
Keep landlords/tenants updated on all relevant matters
Follow up interim property inspection reports issuing letters to landlords and tenants as appropriate and dealing promptly with any repairs or breaches of tenancy. Always ensure Landlord fully aware
Arrange renewal annually of gas & electric safety certificates for managed properties in line with landlord's requirements and legislation.
Keep respective property files and computer records up to date
Ensure all relevant documentation such as inventories, renewals etch and filed promptly in paper file
Deal with any requests such as rent reviews, renewals, vacation procedures by the landlord promptly, giving guidance on legislation as required
Handle basic an account enquires from Landlords and tenants.
Provide sales leads to residential offices.
Be aware of opportunities to promote Insurance products such as Rent Guarantee and Tenant/Landlord Insurance.
Ensure email is regularly checked for incoming enquiries & deal with promptly
Follow Key checking in and out procedure
Organise, prioritise & undertake personal work in an efficient & logical manner.
Liaise with Customer service team - take action on any tenant requests such as renewals, call backs promptly
Housing/Property Management Level 3
English and Maths Functional Skills (If Required)
High attention to detail, and be able to meet deadlines
Responsible and reliable
PC literate with basic knowledge of Microsoft Office
Have an excellent face to face and telephone manner
Good communication skills.
Enthusiastic and motivated
Ability to work a part of a team
Willingness to learn
Excellent time keeping
5 days per week (Monday – Friday), Working alternative Saturdays with a day off during the week
£10,000 per year
Permanent role for the right candidate
Full Driving Licence/Car preferred because candidate will be expected to go out of office to meet clients and carry out duties as the business requires. You will get mobile phone and laptop. Petrol Allowance. 10% Commission paid on top of salary for deals closed and deals introduced to the business by the candidate. Ideally should live locally. Applicant should have a keen interest in the Housing and Property industry.