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Foreign Trading Solutions - Customer Service Apprentice

Category: Customer Service

Qualification: Customer Service Level 2

Sector: Customer Service

Location: Unit 6, Cromwell Centre, Hainault Business Park, Roebuck Road, Ilford, IG6 3UG

Foreign Trading Solutions is a dynamic and growing company supplying general merchandise nationwide. They're looking for a candidate who is keen to learn and develop their skills to play an important role in their team.

Vacancy description:

  • Respond promptly to customer inquiries via email communication
  • Answering customer queries over telephone in a calm and friendly manner
  • Taking payments over the phone & creating invoices for both online and phone sales
  • Create shipping labels for mainland UK & overseas orders
  • Liaise with shipping companies for live delivery updates
  • Manage the online sales store
  • Provide pricing and delivery information
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions

Desired skills:

  • Able to work as part of a team and alone
  • Good communication skills
  • Can handle complaints in a calm manner

Personal qualities:

  • Able to use own initiative
  • Confident phone manor
  • Highly punctual
  • Motivated & keen to learn

Desired qualifications:

  • A* - C GCSE or equivalent grades in Maths & English would be ideal but not essential

Working week:

  • Monday - Friday
  • 9:30am - 5:30pm


  • £12,000

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