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Foreign Trading Solutions - Customer Service Apprentice

Category: Customer Service

Qualification: Customer Service Level 2

Sector: Customer Service

Location: Unit 6, Cromwell Centre, Hainault Business Park, Roebuck Road, Ilford, IG6 3UG

Foreign Trading Solutions is a wholesaler and retailer of importing and supplying general merchandise in the UK and the rest of Europe.Their rigid quality standards ensure that all of the products have been thoroughly tested. All of the parts are manufactured to the standards of OE specification.

Foreign Trading Solutions is a dynamic and growing company supplying general merchandise nationwide. They're looking for a candidate who is keen to learn and develop their skills to play an important role in their team.

Vacancy description:

  • Respond promptly to customer inquiries via email communication
  • Answering customer queries over telephone in a calm and friendly manner
  • Taking payments over the phone & creating invoices for both online and phone sales
  • Create shipping labels for mainland UK & overseas orders
  • Liaise with shipping companies for live delivery updates
  • Manage the online sales store
  • Provide pricing and delivery information
  • Direct requests and unresolved issues to the designated resource
  • Keep records of customer interactions and transactions

Desired skills:

  • Able to work as part of a team and alone
  • Good communication skills
  • Can handle complaints in a calm manner

Personal qualities:

  • Able to use own initiative
  • Confident phone manor
  • Highly punctual
  • Motivated & keen to learn

Desired qualifications:

  • A* - C GCSE or equivalent grades in Maths & English would be ideal but not essential

Working week:

  • Monday - Thursday, 9:30am - 5:30pm
  • Saturday, 9am - 6pm

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