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Fix Auto Dagenham

Sector: Business & Admin, Mechanic and Automotive

Qualification: Business administrator (Level 3)

Location: Dagenham

Employer Description

Fix Auto Dagenham is an Multi award winning expert in car body repair and collision repair for all types of vehicles. Our body shop in Dagenham employs over 30 members of staff. Being part of Fix Auto's international network of body shops, we have established a reputation respected by many insurers.

Fix Auto Dagenham is looking for an ambitious, dynamic candidate who is keen to learn, develop and be guided to fulfill a career in the motor industry, so if you’re looking to start a career and are truly interested in becoming a business administrator and working around motors then this role is for you.

Vacancy Description

The main principle of this role is to support the Customer Experience Team in the daily running of the site.

Responsibilities:

Reporting to the Customer Experience Manager

Dealing with customer's queries via phone, email and SMS.

Booking in and out customer/Business vehicles, carrying out the Quality control checks, and reporting faults found to the CSM.

Ensuring correct completion of paperwork, including courtesy car forms and pre-repair check sheets.

Ensuring courtesy car fleet is clean and free from damage.

Identifying and reporting to the Customer experience Manager any sales opportunities.

Dealing with customer complaints and when necessary escalate to CSM.

Deal with Insurance company’s/ recovery agents daily on behalf of customers and the company.

Handling cash and using card machine. 

Liaising with other departments in the company.

Any other duties deemed fit by the CEM or WM 

General Administration

Qualification

Business Administration Level 3

English and Maths Functional Skills (If Required)

Course Duration

13 Months

Working Week

Monday to Friday, Every 4th Saturday

43.5 hours

Salary

£209.24 per week

Future Prospects

Permanent role for the right candidate

Notes

It would be an advantage if the post holder also had: Previous knowledge of the motor trade Driving licence

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