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Espok IT Solutions

Sector: Data Analyst, IT, Technician

Qualification: Information communications technician (Level 3)

Location: Waltham abbey, EN9 3SL

Employer Description

A rare and fantastic opportunity has arisen for an enthusiastic individual at an established IT and telecoms service provider in Epping 1 mile from the M25 for an Apprentice IT Engineer

Espok IT Solutions has a long history of working in the IT sector serving a wide range of industries in the UK and Globally. Whatever the business sector, we have the tools, and expertise to tailor and deliver IT solutions that meet our clients’ expectations.  We provide fast, reliable, and consistent IT support services to get your business operating smoothly.

The successful applicant with be given exposure and training to market leading technologies used in the workplace. 

Espok is looking for a dynamic motivated individual to support their clients with first line help desk support using various channels of communication, including phone and remote connection. If successful within the Apprenticeship term, this will lead to a progressive career within the Company.

Vacancy Description

Meeting deadlines and milestones

On a day to day, reporting to the managing director for anything needed

Set up workstations with computers and necessary peripheral devices (routers, printers etc.)

Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organise and schedule upgrades and maintenance without deterring others from completing their work

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)


Information Communications Technician Level 3

English and Maths Functional Skills (If Required)

Course Duration

18 Months

Desired Skills

Highly organized and attention to detail

High expectations of self and others

Confidence to hold firm with ICT priorities

Ability to effect improvement

Ability to solve problems

Ability to manage time efficiently, prioritize work

Ability to work independently and with others

Ability to communicate clearly

Excellent interpersonal skills with adults and children

Excellent ICT skills and knowledge of PC repairs upgrades, network and a willingness to learn more.

Has experience with Microsoft 365 business and Google workspace

Ability to write reports and documentation processes

Personal Qualities

Willingness to learn

Good communication skills

Well organised  

Ability to work a part of a team

Responsible and reliable

Interest in technology

Working Week

Mon – Fri

40 hours


£720 per month

£ 8,640 per annum

Future Prospects

The possible offer of a permanent position after the course


Ideally should live locally There will be a lot of screen time on laptops and screens, desk-based role

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