Category: Customer Service
Qualification: Customer Service Level 2/3
Sector: Customer Service
Location: 956 Eastern Avenue, Newbury Park, Ilford, Essex IG2 7JD.
Bell ICT Ltd was created to help bring technical order out of seeming chaos. Their vision has always been to provide a service at the forefront of technology for businesses seeking to grow; increase their productivity, profitability and efficiency, and looking for IT solutions as the means of getting there.
Bell ICT are recruiting a Customer Service Apprentice who will need to be an ambitious and target driven individual. The apprentice role will be a Junior Trainee Role. The candidate will be taught how to identify business opportunities by identifying prospects and evaluating their position in the IT industry; researching and analysing business options. They will also learn about the IT Packages and Services provided by Bell ICT.
The role begins with a 3-month probationary period. During this probationary period the Apprentice will be taught the basics of Bell ICT. This will be done, by cold calling repeatedly, new/potential customers. By calling they will become familiar with the business technology and trade terms and secondly, they will assist with the planned growth of the business. During this phase they will begin relationships and start the journey of familiarity with customers’ requirements. Following the 3-month probationary period your progress will be reviewed and they would decide where you are best placed in the business. This could be in sales, customer service, IT development etc.
• Identifying business opportunities
• Evaluating the IT industry
• Researching and analysing business options
• Selling products by establishing contacts
• Developing relationships
• Recommending solutions
• Liaising with accounts executives
• Answering Queries
• Offering advice
• Introducing new products
• Presenting products
• Excellent written and verbal communication
• Ability to work independently and in a team