IT SOLUTIONS TECHNICIAN - LEVEL 3
IT Solutions Technicians develop, implement and maintain complete IT solutions, including their hardware infrastructure (such as servers and networks) and software (such as operating systems, middleware and applications). They work as part of a multi-disciplinary team. Many teams will be modern “DevOps” style teams, which carry out the full set of stages across the whole solution lifecycle: requirements gathering, solution development, testing, implementation and ongoing support. In more traditional organisations the team is likely to be focused more at one or other end of this broad set of activities. Such teams may well be in transition to a modern “DevOps” style team.
An IT Solutions Technician applies a professional methodology or framework to gather and analyse requirements; to design, develop, test, and implement IT solutions and provide ongoing support directly to end-users and the underlying IT services. The specific tasks undertaken vary depending on what needs to be achieved by the team at any particular time.
IT Solutions Technicians undertake duties across the complete IT solution, working on the team’s core activities, so all apprentices take a common core within the course and then choose one of two options:
IT Hardware Solutions Technicians undertake activities in the infrastructure aspects of solutions such as servers and networks (fixed or mobile).
IT Software Solutions Technicians undertake activities in the area of applications and supporting components such as databases.
Typical Job Roles
Typical job titles include IT Solutions Technician, Service Analyst, Junior Systems Analyst, Systems Developer, Database Technician, IT Support Analyst, IT Support Technician, IT Systems Support, Junior DevOps Professional, IT Service Desk or Applications Support Technician (at 2nd, 3rd or 4th line support)
Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths.
COURSE OVERVIEW AND LEARNING
The course will be delivered onsite or online and tailored to the employer’s business. Learners will gain the technical knowledge and understanding of the principals, features, differences and benefits of Waterfall and Agile type methodologies and the function of service management frameworks, aims and benefits of a DevOps approach to the principles of Solution Architecture, the concepts of networking and different types of network devices, operating systems, cloud services and emerging tech trends including the Internet of Things (IoT), artificial intelligence, and automation - and the potential implications for digital activities. Along with the core module, learners will then choose one of the two options noted above.
■ Project portfolio supported with work-based evidence
■ Interview and Professional Discussion
■ Knowledge Test
This apprenticeship is recognised for entry onto the BCS, The Chartered Institute for IT, Register of IT Technicians confirming level 3 professional competence. Those completing the apprenticeship can apply for registration.
EMPLOYERS INVOLVED IN CREATING THE TRAILBLAZER STANDARD
IBM, Accenture, Brighton & Hove City Council, BT, Cisco, Fujitsu, Greenacre Academy, Red Eye International, Miggle, RAF
FEES: Fully Funded for Apprentices aged 16-18 years
Employer contribution: 5% for Apprentices aged 19 years or above
DURATION: 18 MONTHS