INFRASTRUCTURE TECHNICIAN - LEVEL 3

INFRASTRUCTURE TECHNICIAN LEVEL 3

OCCUPATIONAL PROFILE

An Infrastructure Technician supports internal and external customers, helping them be productive when using technology to do their jobs, by using tools to problem solve and troubleshoot non-routine problems. The Infrastructure Technician sets people up on systems and provides support when they need it, rectifying issues to maintain the organisation's productivity.

TYPICAL JOB ROLES

Help Desk Technician, First- or Second-Line Support, IT Infrastructure Technician, Network Support.

ENTRY REQUIREMENTS

Individual employers will set the selection criteria, but this is likely to include five GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills

COURSE OVERVIEW AND LEARNING

The course is delivered onsite or online and tailored to the employer's business. The course will provide learners with technical competencies that include IT security, remote infrastructure, data analysis and workflow management. They will acquire a working knowledge of cabling and connectivity, antennas and wireless systems, networking, operating systems, cloud, disaster recovery, coding, logic and business processes.

Apprentices will also achieve one of five knowledge modules:

■ Knowledge Module 1: Networking and Architecture (for Level 3 Infrastructure Technician Apprenticeships) CCNA 1*

■ Knowledge Module 2: Mobile and Operating Systems (for Level 3 Infrastructure Technician Apprenticeships) CCNA Security*

■ Knowledge Module 3: Cloud Services (for Level 3 Infrastructure Technician Apprenticeships)

■ Knowledge Module 4: Coding and Logic (for Level 3 Infrastructure Technician Apprenticeships)

■ Knowledge Module 5: Business Processes (for Level 3 Infrastructure Technician Apprenticeships)

END-POINT ASSESSMENT

■ Summative Portfolio of Work

■ Synoptic project

■ Interview and Professional Discussion

■ Employer Reference

PROFESSIONAL RECOGNITION

This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA Level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.

EMPLOYERS INVOLVED IN CREATING THE TRAILBLAZER STANDARD

The Royal Signals, Microsoft, Cisco, John Lewis, the RAF, Optimity, Hewlett Packard, HMRC, the Home Office, Oracle, the NHS, IBM, Cap Gemini, Freedom Communications, BT, Arqiva

DURATION: 12 Months

FEES: Fully Funded for 16-18 yrs Employer contribution 5% 19+