Organisations increasingly rely on computer and communications systems in all areas of their operations and decision-making processes. It is therefore crucial to ensure the optimal performance and maintenance of systems. An Information Communication Technician (ICT) is critical to achieving this.

As well as the main course, the course provides options to specialise subject the role profiles described below.

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components. They provide support to internal and/or external customers by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

The Support Technician role is desk-based, resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.

A Digital Communications Technician may be desk or field-based, resolving faults and issues with communications systems. For example, working in a defence organisation operates as an Online Network Technician, they would be at the heart of every mission solving complex issues, enabling the secure exchange of mission-critical and often Top-Secret information. It would be their responsibility to administer and provide specialist communications and IT equipment, including classified information and cryptographic material, to guarantee Operational Capability is delivered to the Command.

Typical Job Roles

1st & 2nd line support telecoms technician / Cloud technician Communications technician / Cyber/security support Data centre support technician / First-line support Help desk support / IT field technician / IT support analyst / IT support officer / Maintenance support technician / Network field operative. Network support / Office IT technician / Telecommunications technician


Individual employers will set the selection criteria, but this might include GCSEs, A levels, a level 2 apprenticeship or other relevant qualifications, relevant experience and/or an aptitude test with a focus on functional maths.




Professional discussion underpinned by a portfolio of work

Project report with Interview and Q&A

Professional Recognition

This standard aligns with the following professional recognition:

  • RITTech for 3


Royal Air Force Royal Navy Vodafone Virgin Media Virgin Media BT Lloyds Bank Risual Ltd Halifax UKRI T2000 FirstFinance

FEES: Fully funded for 16-18 years of age

Employer contribution: 5% for learners 19 years of age and above

DURATION: 18 Months