Apprentice email addresses required from 26 August

From 26 August 2021, you must add a unique email address when adding an apprentice record to the apprenticeship service.

Without a unique apprentice email address, you will not be able to save or approve the apprentice record, so funding cannot be allocated.

Once the email address is added to your account, the apprentice will receive an email invitation to create a 'My apprenticeship' account.

What is a 'My apprenticeship' account?

'My apprenticeship' accounts are a new service that will improve the onboarding process for apprentices.

An account will allow apprentices to:

  • confirm their apprenticeship details are correct as the apprenticeship starts
  • access guidance on what is expected of them, their training provider and their employer
  • access additional support
  • access and review their apprenticeship details throughout the apprenticeship

It will not impact the apprentice's start date or your apprenticeship funding if the apprentice does not create an account or confirm their apprenticeship details.

However, you should encourage apprentices to complete these tasks to ensure a quality apprenticeship experience.

What you need to do

You need to collect a unique email address for each apprentice you will be adding to the apprenticeship service from 26 August 2021.

Access support

If you require support using the apprenticeship service, watch our how-to videos, check the advice on or visit our help portal. From the help portal you can access help articles, webchat with an adviser, call (08000 150 600) or text (07588 690018) our helpline, or email our helpdesk.

18 Aug 2021